Contact Us
This page explains how to contact Non Gamstop Casinos, what we can help with, and what we can't. We are an independent information site, not a casino. We can't see your account, release a withdrawal or settle a dispute with an operator. For those, the right route is the casino's own support team, and later in this page we set out how to escalate if that fails.
Disclosure: some links on nytimer.co.uk may earn the publisher a commission if you sign up with an operator. Commission does not decide rankings or ratings. You can read more on our About Us page and in our Terms and Conditions.
What you can contact us about
We read messages from adults researching betting sites not on GamStop and other non GamStop casinos. These are the topics we can act on:
- Corrections: a bonus term, payment method, limit or licence detail that looks out of date or wrong.
- Feedback on a guide: something unclear, missing or too technical, such as wagering requirements or verification checks.
- Your experience with an operator: useful context for our research. We treat it as one input, not as proof, and we can't investigate individual cases.
- Questions about how we work: how we rate, how we are funded, and how pages are updated.
- Business or editorial enquiries: these are considered on the same terms as everything else. Paid contact can't buy a ranking.
What we can't help with
| Problem | Why we can't resolve it | Where to go instead |
|---|---|---|
| Delayed or refused withdrawal | We have no access to casino accounts or payments | The casino's support, then its formal complaints procedure |
| Bonus dispute | Only the operator can review how its terms were applied | The casino's terms and complaints process |
| Identity or source-of-funds checks | These are the operator's compliance decisions | The casino's verification team |
| Gambling harm or urgent worry | We are not a support service | GamCare and our Responsible Gambling page |
Sorting out a casino problem yourself
If you have a problem with an operator, a methodical approach usually works best:
- Collect the evidence: account email, transaction dates and amounts, screenshots and the bonus terms that applied at the time.
- Contact the casino's customer support in writing, by live chat transcript or email, so you have a record.
- If unresolved, use the operator's formal complaints procedure and keep to any stated deadlines.
- Check which licence the casino says it holds and whether that regulator or an approved dispute service accepts complaints.
- Keep the account details accurate and finish any verification requests promptly, as incomplete checks are a common cause of delayed payouts.
Be aware that casinos outside the UK Gambling Commission system are not covered by its rules or by UK dispute routes. Accepting British customers is not the same as being authorised to serve them in Great Britain, so your options for redress may be limited. We can't guarantee any outcome for a complaint.
If gambling is causing you worry
Support is available at any time. GamCare runs the National Gambling Helpline and live chat, and GAMSTOP lets you self-exclude from UK-licensed gambling sites. Casinos not on GamStop do not take part in that scheme, so if you have excluded yourself, or feel you are losing control, please think carefully before using them. Deposit and loss limits, self-exclusion and gambling blocking software are explained on our Responsible Gambling page. Gambling is not a way to earn income or solve money problems.
What to include in your message
- The page address or section you are writing about.
- The specific detail you think is wrong, and what you believe is correct.
- Where you found it, such as the operator's terms page, with the date you saw it.
- Never send passwords, full card numbers or identity documents. We will never ask for them.
How we handle what you send
We aim to check factual reports against the operator's published terms before changing a page. Offers change often, and the headline figure on a card is advertising, so always confirm the current terms with the casino before depositing. Where we can't confirm a claim, we say so rather than guess. Pages show an updated date at the top.
Where to find answers without writing
Many questions are answered already. Our main guide to non GamStop casinos for UK readers compares the options we cover, including Betmica, Kikibet and Betninja, and explains bonuses, payments and withdrawals. The Terms and Conditions page covers how you may use this site.
You must be 18 or over to gamble. If you are unsure about anything, take your time and contact the right organisation before you play.